FAQ (Frequently Asked Questions)

We are a customer service based company. You will find that we are very responsive to customer issues and strive to resolve each and every concern quickly and effectively. Please allow up to 48 hours for a response to a damaged or missing call or email.

We make shipments promptly whenever possible. In some cases, we are required to wait until the fundraiser is completed in order to ship product. This means that at times, we intentionally hold shipments until the school is finished with their catalog sale. Depending on when you placed your order, you may receive it later than you would experience with other online stores. For this reason, we ask that you allow up to 5 weeks for delivery. In most cases, shipping will occur much earlier. Magazines are shipped directly from publisher and can require as much as 8 weeks to process.

You will receive an email confirmation with tracking information once we have permission to ship your items. This email will contain a link to the shipper where tracking information will be posted for your reference.

The day that we pack an Internet order for shipping, a tracking number is sent out to you via email. This number will likely not generate any good information until the carrier has scanned the package to confirm that they have picked it up. Checking back at a later time generally remedies the issue by giving the delivery company a chance to scan the item.

Yes, we can manually add to your order but we do need to speak to you in person. Please call 1-877-723-5438 for assistance.

We charge a standard handling charge on every transaction that falls below our free shipping option. This fee is not related to weight or item quantities but is applied to all orders regardless of the items and quantities. Our position is to promote purchases over $60 by offering free shipping on those orders. All purchases are helping schools and groups directly so every sale counts.

Magazine vouchers are printed on paper and are mailed to customers. There are complete instructions on how to order the magazines from there. Just pick the magazines and either order via mail or online to get the subscription. These can be given as gifts and the person receiving the gift can get the voucher fulfilled.

Call Time Warner Customer Service toll free: (877)604-6513

A magazine subscription is a one year subscription with the order placed directly with the publisher. This is convenient because the website is able to send multiple magazines as gifts right from the site while buying physical products as well! Just select 'Send subscription as a gift' button from cart page and enter the address to send the shipment to. Publishers request 4-8 weeks for processing.

If we have an item that is out-of-stock, we will pull that from the website so that we do not have to backorder it and/or send a substitute item in place of it. Please select an alternative item if possible as it is difficult for us to tell when or if an item will again be available. If an item does become available again, we will return the item to the website whenever possible.

A debit card can take up to 3 days to correctly post to your account. During that time, it may show as pending on your internet banking site. There are instances where a hold may be placed on the funds from a debit card for a period of time. Credit card processing companies do not have control over how banks handle this. If this is occurring to you for any reason, your bank may be able to take care of it for you.

We accept Visa, MasterCard & Discover. We do not accept American Express. The website should accept payments using Visa gift cards. If your credit card is issued by a bank outside the USA, please call us for processing. If you are using a Visa, MasterCard or Discover card and are receiving decline errors read the 'My transaction did not process' question found on this page.

There are a few reasons that transactions will not process correctly:

1. An address mismatch can cause a card decline even where there is plenty of available balance to work with. If you moved recently and didn't give the credit card company your new address yet, this is likely to be the issue. If you compare the billing address submitted on the site with your address as it appears on your credit card statement, you may notice differences that can be corrected.
2. Your credit card billing address as entered on the ShopBelieve.com website does not match what is on file with your credit card company. In order to best match this, take a look at your address on your credit card bill. Entering this as it appears on your statement should correct the problem.
3. Mistyped information - always a classic. It is likely that information was entered incorrectly such as card numbers or expiration dates, etc.
4. Over-limit or other actual credit card problems - if you believe you are experiencing this, please call your credit card company.
5. Server error - it is possible that a server error can occur at any time. Although highly unlikely, if you experience an error where you see code, please copy and paste it onto our contact form so we can see what is going on and fix the problem.
6. It is possible that apostrophes or other extraneous characters can cause errors on checkout submission forms. We believe this is not the case with our site presently but if you suspect a problem like this, please let us know.

Online sales will be sent to the address in the 'Ship To' field on the checkout page of this website. Online sales are not shipped to the school. Parents of students should not place paper orders over the internet.

Please let us know by calling toll-free at 1-877-723-5438 or emailing from the contact page.

Cookie Dough is not available for online ordering due to the expense incurred in frozen delivery to individual homes. We deliver school shipments of cookie dough in special refrigerated trucks in bulk deliveries only.

If you can place your order through a student and subsequently be in a position to pick that up from them when they receive the delivery, please place the order directly through a student.

If you are not in close proximity to the school or student, you are welcome to purchase any of the other items on our shopping site www.ShopBelieve.com - Any order placed (including sale items) credits the school and student for the purchase! You can have internet orders delivered anywhere that UPS and USPS deliver domestically!

Taxes are not required on internet orders with the exception of Colorado where a 8.65% sales tax is added to purchases.

We have an automated system for processing credit and debit cards and once they are submitted they do process behind the scenes without our knowledge or control.

The transactions happen instantaneously with your bank. As with any online retailer, once that submit button is pressed the transaction is processed and we are unable to hold off on processing the cards.

A guest shops at this site and purchases. At the very first checkout screen, the school name and student name fields are visible. Make sure these are in correctly and press the save and continue button to continue with your checkout.

Absolutely, we will tally your online and paper orders to arrive at your final prize level. Even if a student doesn't register online, we will track their sales and they will be credited for both online and catalog sales. This combined total will generate the student's final prize level.

This is very likely to occur if the student name was entered differently than the student name as entered by the parent or seller. This means that whomever making the purchase entered 'Sam' instead of 'Samuel' for instance. Please contact us to remedy these situations.

We do not have access to the information on your paper 3-part order form until it is submitted to us by the fundraising sponsor. Even then, we do not populate the web site with your physical sales. The web stats report ONLY those items sold on the web site.

In order to calculate your prize level, add the web orders to your catalog orders.

When you get to the web site, you select a school from the drop-down list unless you were clicking on a direct email link in which case the school information is passed on without you needing to visit the splash screen. From there, shop until ready to checkout.

On the first checkout screen, you can verify and edit the student email, student name, school and state if needed.

It is very common for students to have a name that is condensed during everyday use. 'Madeline' may go by 'Maddy' for instance. If this is the case and you can't ask the seller what name they used to register with, please contact us and we will double-check to make sure the student gets credit.

If the name is close, we will catch this and amend it at a later point most likely regardless but when the student looks at their sales stats, your purchase will not show up unless the spelling is exact.

Students can register and then check online stats anytime. Stats are updated in real-time. Students and parents should visit Parents and Sellers section of the web site.

This site uses 256 bit encryption which will keep your personal information safe. Various browser types may treat the site differently but you will likely see a locked logo somewhere on the page, a https link in the navigation bar as well as confirmation via specific links to GoDaddy and Authorize.net outlining our security details. Please let us know if you run into any problems or questions about our site security. This site has a valid SSL security certificate.

Yes, by registering under the parent/seller section, you are creating one account with one student. After successful registration and login, select the 'Add a Seller' button or icon to add additional sellers.

Another improvement this year is the ability for each purchase of items over a quantity of 1 to be split among sellers. This is a feature at checkout and is under 'Split Student Credit' link.

Visit www.ShopBelieve.com - Select 'Parents / Sellers' from the middle of the page or click here. On the right hand side of the page, complete the form fields and press the 'Register Now' button.

From then on, enter the email and password and press 'Login Now' to enter the parents and sellers section of the site. You can check sales stats and more by entering that area of the site.

At checkout you will have the option to split student credit according to the amount of credits available up to a max of four students. On the checkout see the 'Split Student Credit' link. Credits are split evenly except in the case of odd numbers in which case one student gets more than another - 9 credits to 2 students would be 5 credits and 4 credits respectively.

By ordering magazine vouchers, you receive a paper voucher that does not need to be sent in right away. If you are moving for instance, hold on to the voucher until the appropriate time and then send it in. Time, Inc. requires 6-8 weeks for processing so you have additional time regardless but holding off on filling in the voucher is the best way to postpone delivery of magazines.

Time Warner customer service may be able to help delay this as well - call 1-877-604-6513 for assistance.

By purchasing $10 or $20 pre-paid magazine vouchers, you can easily fill in the response card and send in for fulfillment. All you need is the magazine code and the name and address of the person you would like to send the magazine subscription to. Also included in the voucher is a gift notice that you can present to the person you are giving the gift subscription to!

No. Our name is a homage to our belief that children are our future. We are not a religious organization with any ties or affiliations of a religious nature. We sell religious products mainly because they are so popular nationwide that our schools benefit from their inclusion in our catalogs.

Create one main logon from the 'Parents / Sellers' link on the homepage. From there, once logged in to the 'Parents / Sellers' area of the site, select the 'Add A Seller' to register your other students.

Hint - when sending emails, you can customize the email to be from different senders.

No, web only specials and 1-year magazine offers must be ordered online. Magazine vouchers are what is delivered to schools and groups.

Yes we do. Please be aware that chocolates melt in hotter destinations and please order only allowable items. Also, allow extra time for delivery.

Unfortunately at this time, we are unable to accept payments via PayPal. Please use a Visa, MasterCard or Discover card to complete your purchase.

Processing credit cards from non-US issued banks is a problem for us online but we can process these payments manually for you by calling toll-free 1-877-723-5438.

We ship UPS ground for the majority of our shipments. We ship USPS to Alaska, Hawaii. Packages weighing less than one pound ship USPS.

For help registering students with a particular school, go to the homepage at http://www.shopbelieve.com.

1. From the front page, select parents/students link which is in the bottom middle of the page.
2. Enter information in the resulting right hand column to register and press register now button.
3. From there on out, you can enter the site with the email and password you used to register.

Occassionally, finding a school in the drop down menu can be difficult. If the school is abbreviated, try typing the expanded word. For instance, MT PLEASANT shows up when MOUNT PLEASANT is typed in the field. If you have tried any variations on your school or group, please contact us immediately.